NWDS believes that talent development plays a vital role in the success of corporate sustainable development. Therefore, apart from offering a competitive remuneration and welfare package, the Company carries through the conviction of “Nurture Talents with Respect, Care and Trust” and provides a comprehensive training system and talent development program to help our employees advance their career. To foster relationship with our fellow staff, NWDS also holds staff-caring activities frequently to enhance corporate coherence.
NWDS has always focused on the physical and mental health of the employees, and is committed to creating a harmonious working environment. Therefore, the Company launched a staff quality service training program called "Smile Campaign" from September to December, 2012. Through a series of comprehensive staff activities, such as seminar, workshop, video lecture for frontline staffs, the Company is dedicated to provide a good working environment to staff as well as to relieve their work pressure. "Smile Campaign" ended in mid-December. After series of rigorous selection and online voting, 115 Smiling Expert, 6 Netizen-favored Smiling Expert, and the best 3 Smiling Store Managers were eventually elected to recognize their endeavor in providing a cheerful shopping experience for customers.
In April 2012, the Company carried out a selection of “Employees of the Year 2011”, in which 75 outstanding staff were selected and commended via three stages of public voting.
In July 2011, the Company launched a retail operation management course, “Certificate Program of Further Studies in Retail Operation and Management”, comprising integrated retails operation knowledge with Shanghai Jiao Tong University, for which over 40 employees at or above the associate manager level throughout the Company attended. In addition, with respect to customer service, the Company conducted the “Customer Service TTT Course” in Beijing in August 2011 aiming of cultivating more trainers for front-line operation so as to strengthen customer service.
The Company has always put staff training as a key focus and officially launched “Project Xinpeng-NWDS Management Intern Cultivation 2011” in March 2011. One hundred management trainees from Shenyang, Harbin, Beijing, Wuhan, Shanghai and Chengdu joined the big family of New World Department Store.
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