NWDS believes that talent development plays a vital role in the success of corporate sustainable development. Therefore, apart from offering a competitive remuneration and welfare package, the Company carries through the conviction of “Nurture Talents with Respect, Care and Trust” and provides a comprehensive training system and talent development program to help our employees advance their career. To foster relationship with our fellow staff, NWDS also holds staff-caring activities frequently to enhance corporate coherence.
In July 2011, the Company launched a retail operation management course, “Certificate Program of Further Studies in Retail Operation and Management”, comprising integrated retails operation knowledge with Shanghai Jiao Tong University, for which over 40 employees at or above the associate manager level throughout the Company attended. In addition, with respect to customer service, the Company conducted the “Customer Service TTT Course” in Beijing in August 2011 aiming of cultivating more trainers for front-line operation so as to strengthen customer service.
The Company has always put staff training as a key focus and officially launched “Project Xinpeng-NWDS Management Intern Cultivation 2011” in March 2011. One hundred management trainees from Shenyang, Harbin, Beijing, Wuhan, Shanghai and Chengdu joined the big family of New World Department Store.
On 9 March 2010, 33 NWDS cashiers being excellent at their jobs were rewarded a four-day trip to Seoul. Ambassadors experienced the genuine VIP services and meticulous customer services and learned the concepts of quality services during the visit. The event successfully improved the quality of customer services provided by our staff.
In accordance with the program of New World Group, NWDS Shanghai Management Office and its flagship stores in Shanghai jointly organized “New World Group Trainee NWDS (Shanghai) Internship Program” in March 2010. The one-week intensive training course effectively equipped three management trainees with knowledge and working experience. Through communications, seminars and market research, the program broadened the horizons of them; granting them a deeper understanding of the department store industry, internal management, operations and work flow of an enterprise, therefore greatly enhanced their competitiveness.
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